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Shipping Information

We offer international delivery to the destinations listed below but please note beds can only be shipped within NZ and Australia.

Other international destinations are available on request, contact us for a shipping quote.


New ZealandNZ

Order value

Charge

Tracked? Sign on receipt?
up to NZ$75 (exc beds) NZ$5

Yes

Yes
NZ$75 and over (exc beds) Free

Yes

Yes
All beds NZ$10 Yes Yes
Order amt Charge
< NZ$75 (exc beds) NZ$5
NZ$75+ (exc beds) Free
All beds NZ$10

NZ rural addresses are included at no extra charge.

AustraliaAustralia

Item

Charge

Timeframe Tracked? Sign for?

All except beds

AU$10 3-9 days

No

No
Beds AU$15 3-9 days

No

No
Item Charge Timeframe 

All exc beds

AU$10 3-9 days 
Beds AU$15 3-9 days 

United States of AmericaUSA

Item

Charge

Timeframe Tracked? Sign for?

All except beds

US$14 3-9 days

No

No
Item Charge Timeframe 

All exc beds

US$14 3-9 days 

United KingdomGreat BritainUnited Kingdom

Item

Charge

Timeframe Tracked? Sign for?

All except beds

£10 3-9 days

No

No
Item Charge Timeframe 

All exc beds

£10 3-9 days 

Hong KongHong Kong

Item

Charge

Timeframe Tracked? Sign for?

All except beds

US$13 3-9 days

No

No
Item Charge Timeframe 

All exc beds

US$13 3-9 days 

European UnionEurope

We ship to Spain, France (Metropolitan), Germany, Netherlands, Belgium, Italy and Republic of Ireland. Contact us for other locations.

Item

Charge

Timeframe Tracked? Sign for?

All except beds

EUR12 3-9 days

No

No
Item Charge Timeframe 

All exc beds

EUR 12 3-9 days 

CanadaCanada

Item

Charge

Timeframe Tracked? Sign for?

All except beds

C$18 3-9 days

No

No
Item Charge Timeframe 

All exc beds

C$18 3-9 days 

Delivery timeframes

NEW ZEALAND:  1-2 working days after dispatch (+ extra 1-2 days for rural postcodes)

INTERNATIONAL:  3-9 working days after dispatch

Orders will be dispatched no later than one working day after payment has been received (weekends are not working days).
We cannot accept responsibility for items incorrectly addressed, as explained in our terms and conditions.

Tracking numbers and signatures

NEW ZEALAND::  Delivery is by courier, and a tracking number will be sent to you by email. All parcels require a signature upon delivery by default. If no-one is home the courier will advise re-delivery options. If you'd prefer not to sign upon delivery, select the relevant "No" box at checkout. However we cannot accept responsibility for items lost after they have been delivered to your nominated address.

INTERNATIONAL: Delivery is by air mail. In order to keep shipping rates low, no tracking number is provided and no signature is required on receipt.
If you would prefer a courier service (faster delivery, tracked service) please contact us for a quote.

Payment and tax for international orders

Goods and Services Tax (GST) of 15% will be deducted from listed prices at checkout.

All orders will be dispatched from our base in New Zealand and must be cleared by local customs as they enter your country. Depending on your location and the value of your order further taxes, customs duties/fees, or other import costs might be payable. Your local customs service will contact you to arrange payment of these amounts. These costs are the sole responsibility of the purchaser.

Delivery instructions

Please advise any other delivery instructions or requirements in the "Special Delivery Instructions" box during checkout.

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