When purchasing products from Animal Outfitters Limited (“we”, “us”, “our”) or using this website, the purchaser (the "Customer", "you", "your"), agrees to the following terms and conditions (the "Terms"). The terms shall be governed by and shall be construed in accordance with the applicable laws of New Zealand. Click on the relevant heading to expand.
Prices will be displayed in either New Zealand Dollars or a foreigh currency, depending on your location and computer settings. The New Zealand price will be inclusive of GST at the prevailing rate (currently 15%). For shipments outside New Zealand, GST is not payable and will be deducted from the price when an overseas address is selected at checkout.
Our available payment methods will be presented at the time of purchase. Animal Outfitters Limited retains title in the products purchased until we receive payment in full. For out-of-stock items, before orders are accepted from you and placed on back-order, we may require full or part payment upfront.
All prices are correct at time of publication. However, we reserve the right to alter prices from time to time. Where we make a change to our prices, you will pay the price you accepted at the time of placing your order. This price is confirmed in the “order created” notification you receive from us by email once your order is placed.
Shipping charges, timeframes and other details are shown under shipping information.
You will receive email notification when your order has been dispatched. If your order does not arrive, contact us quoting the order number contained in your dispatch notification.
If an order is not received because Animal Outfitters incorrectly addressed the order, then Animal Outfitters shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Animal Outfitters will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer. Furthermore if you choose not to sign on delivery (NZ only), Animal Outfitters is not responsible for any items that go missing after they have been delivered to the nominated address.
By purchasing a leather product you understand the following:
1. Due to leather's natural surface, slight variations across the hide in grain, tone and fold are normal and may be evident on leather products
2. Water will degrade leather's natural oils and appearance over time, with saltwater harsher than freshwater. If your dog swims regularly we recommend you remove their collar first. If that's impractical then remove it afterwards, wipe clean, and dry the item away from heat to avoid cracking.
3. No leather is 100% colourfast and there is a chance the leather will bleed slightly after getting very wet - if this happens, remove the collar and allow it to dry naturally.
The customer retains title in the product until it is receipted by Animal Outfitters Limited and deemed to meet the guarantee conditions above. The customer is liable for shipping costs associated with returning the product to Animal Outfitters Limited, and any damage or loss in transit.
Where a product exchange is not possible through stock unavailability, an alternative will be suggested, or a refund will be offered. Where a product is returned for exchange, the cost for return shipping will be chargeable to the customer.
A refund under the 21 day money back guarantee will be given for the full purchase price of the product as per the customer dispatch notice. Shipping costs are not refunded.
Periodically we will discount products regarded as seconds which have slight imperfections. The nature of the imperfection will be explained in detail on the product description. Our standard refund and exchange policy does not apply to these seconds so please choose carefully.
Where Animal Outfitters Limited agrees that the product is faulty and the claim is approved, the customer will be offered a refund or product exchange, and shipping costs incurred by the customer to return the product to Animal Outfitters Limited will be reimbursed with proof of postage. The shipping costs associated with sending replacement product will be paid by Animal Outfitters Limited.
By creating an account or signing up to receive our newsletter you agree to receive promotional and marketing information from Animal Outfitters Limited from time to time. You can opt out of receiving promotional material at any time by selecting the unsubscribe link on these emails.