Here you will find how we collect, use and disclose your information, and how you can correct or change your Personal Information held with us.
2. Collection of Information
2.1. We collect various information about you. This information includes:
a. information that personally identifies you such as your name, address, email address, phone number, and the names and month of birthday of any pets (Personal Information), being:
i. personal information provided by you when purchasing goods from us, signing up for an online account, subscribing to our email newsletter, or requesting access to free content we may provide or,
ii. personal information provided by you for any other reason, including enquiries you submit;
b. information that does not personally identify you (Non-Personal Information), being:
i. non-personal information provided by you when using the Website or for any other reason, including enquiries you submit;
ii. information collected by us through click tracking in relation to your use of the Website;
iii. aggregated data, which tracks traffic to the Website, including your device identifier, server address, IP address, domain, the platform you are using, browsers used when accessing the Website, search terms you use, pages accessed on the Website, links that are clicked, and time and date of visits; and
iv. “cookies”, which are pieces of information transferred to your computer hard drive for record keeping (more information about “cookies” is provided further below).
2.2. By allowing us to use your information, including Personal Information, we can provide you with the relevant products and services you require. Failure to provide, or allow us to obtain, information (including Personal Information) may result in certain functions of the Website or our products and services not being available to you.
3. Use of Personal Information and Sensitive Information
3.1. The Personal Information we collect may be used for the following purposes:
a. verification of your identity, and to protect the integrity of our Website;
b. to answer enquiries you submit with us;
c. to receive orders you submit to us and related payments;
d. to fulfil your order requests and to provide you with updates;
e. to provide you information, advice and guidance as part of our service to help you get the most out of the products and services you buy;
f. to provide information about our products and services we think you may be interested in;
g. to request feedback on our products and services;
h. to send you information we think you may reasonably be interested in, including by way of a newsletter;
i. to assist in providing better products and services to you by tailoring them to meet your needs;
j. to monitor your use of the Website and the operation of the Website;
k. to provide further information to you about the Website or other websites we or our related businesses (Affiliates) own and services we or our Affiliates provide;
l. to promote or market special offers related to our products and services or industry in general, including services provided by others; and
m. for any other use that you authorise.
3.2. If you do not wish to receive communications from us for any of the purposes described above (excluding clauses 3.1(a) – (e), which are necessary for us to provide our services to you), you may unsubscribe from receiving any such communications.
3.3. If you haven’t correctly provided your information to us we may not be able to deliver the goods and services to you properly, or provide you with a refund if we’ve decided to refund any money to you. We reserve the right to cancel your order if you supply us with incorrect information.
4. Disclosure of Personal Information
4.1. We may disclose your Personal Information for the purposes described above.
4.2. We may also disclose any and all information that we collect from you when we believe release is appropriate to comply with laws or regulations, enforce or apply our Terms and Conditions, or to protect the rights, property, or safety of us, you, our users, or others or to satisfy legal processes or governmental requests.
4.3. We take reasonable steps to protect your Personal Information we collect from unauthorised access, loss or misuse. However, as no data transmission over the Internet can be guaranteed to be completely secure, we cannot ensure or warrant the security of any information you transmit or receive through the Website. These activities are conducted at your own risk.
5. Accessing and Updating your Personal Information
5.1. You have rights of access to and correction, erasure or restriction of your Personal Information that we hold. You may request that we do so by contacting our privacy officer, Lillian Richmond, using the contact us form on our Website.
5.2. No fee is required to exercise the rights outlined above in clause 5.1. However, we may charge a fee if you request is unfounded, repetitive or excessive or we may refuse your request.
6. Advertising and Links
6.1. Our Website may contain links to other sites, which may not follow the same privacy policies as us. We recommend that you check any relevant privacy policies before providing your personal information to any third party.
6.2. You acknowledge that we have no control over the privacy policies of other businesses and you agree it is your responsibility to review such privacy policies prior to submitting any personal details to them.
6.3. The Website may be linked to various social networking sites. Your personal information may be accessed and viewed by users of those sites if you submit your information on those sites. You acknowledge and agree that we are not responsible for protecting your personal information on these sites.
7. Non-Personal Information
7.1. By accessing the Website, some Non-Personal Information such as your IP address, device, browser and domain and the date and time of your access may be recorded in a “cookie” file.
7.2. We may use the information generated by “cookies”, tracking pixels and other related technologies to:
a. track traffic patterns to and from the Website including information like the pages you visit, the time you spend on each page, the date and time of your visit, and referring pages (pages you came from or go to);
b. ensure advertising is being shown to the most appropriate person and limit the frequency of display for certain advertisement formats;
c. enable you to enter our sites and use certain products services without having to log on each time and to visit restricted areas of the Website;
d. pre-populate information in the ordering or enquiry process to make the processes on our Website easier for you;
e. identify and maintain certain views and options for user preference; and
f. enable us and our Affiliates or partners to serve targeted advertising to you (on our Website and elsewhere).
8. Use and Disclosure of Non-Personal Information
9. Rights to Information
9.1. The information we hold about you and the related rights we have in relation to that information (as outlined above) are held by ANIMAL OUTFITTERS LIMITED. ANIMAL OUTFITTERS LIMITED is the controller and is responsible for your Personal Information.
9.2. You acknowledge that we may transfer or licence the information (including Personal Information) and related rights to Affiliates or to any third party in the process of sale or part sale of the businesses of ANIMAL OUTFITTERS LIMITED.
10. Further Information
10.2. You have a right to make a complaint to the Privacy Commissioner in New Zealand. However, we would appreciate the opportunity to address your concerns before you approach the Privacy Commissioner.