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Refunds/Exchanges

Our 21 day money back guarantee

For peace of mind we offer a money-back, quibble-free guarantee* to make online shopping easy. If you purchase the wrong size, or simply change your mind, you have 21 days to return the product to us for an exchange or refund. Just follow our simple returns process:
  • Please do not use the item. Unfortunately we can not accept returns for items that have been used.
  • Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your order number, details of your exchange request or reason for a refund request. We will approve your request by email, and reserve any exchange item in stock for you to avoid disappointment.
  • We will then provide instructions on where to return the item. Where possible, return the item in its original packaging (bubble wrap, price tags etc).
  • Please note you are liable for return shipping costs and the safe return of the product to us. Animal Outfitters is not liable for damage or loss in transit. You will also be charged for return shipping costs if requesting an exchange. (If you prefer we can book our courier partners on your behalf and you will benefit from cheaper return shipping rates.)
  • Please ensure we receive the item at our warehouse no later than 21 days from the date listed on your dispatch note. Once received, we will check the returned product is of saleable condition and process your refund or exchange (less any return shipping cost we incur on your behalf).

Return of Faulty Products

We’re confident in the quality of our products, and all items are quality checked prior to dispatch. However, if a product is faulty please contact us within six months of the purchase date at This email address is being protected from spambots. You need JavaScript enabled to view it.Once the item has been returned, assessed and deemed faulty by Animal Outfitters Limited and our manufacturers, we will offer you a full refund or exchange in accordance with your rights under the Consumer Guarantees Act 1993.

*Refer to our terms and conditions for further details about our returns policy.

Seconds

Periodically we will discount products regarded as seconds which have slight imperfections. The nature of the imperfection will be explained in detail on the product description. Our standard refund and exchange policy does not apply to these seconds so please choose carefully.

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