Exchanges / Refunds

Our 21 day money back guarantee

For peace of mind we offer a money-back guarantee to make online shopping easy. If you purchase the wrong size, or simply change your mind, you have 21 days to return the product to us for an exchange or refund. Just follow the process below:

Occasionally we might discount products with slight imperfections regarded as seconds and the nature of the imperfection will be explained on the product description. Our standard refund and exchange policy does not apply to these seconds so please choose carefully.

Faulty Products

We’re confident in the quality of our products, and all items are quality checked prior to dispatch. However, if a product is faulty please contact us within six months of purchase. Once the item has been returned, assessed and deemed faulty by Animal Outfitters Limited and our manufacturers, we will offer you a full refund or exchange in accordance with your rights under the Consumer Guarantees Act 1993.

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