Exchanges / Refunds
- Do not remove product tags when trying on a product, and do not use the product if you need to return it. Under no circumstances can we accept returns for products that have been damaged or used.
- You are responsible for re-packaging the unwanted item securely with original tags attached and return postage charges.
- There is a re-delivery charge of $5 for all New Zealand exchanges. The international re-delivery charge is the same as your original delivery charge.
- To be eligible for an exchange or refund we must receive the unwanted item no later than 21 days from the date your item was delivered to your nominated address by our couriers.
Occasionally we might discount products with slight imperfections regarded as seconds and the nature of the imperfection will be explained on the product description. Our standard refund and exchange policy does not apply to these seconds so please choose carefully.