| Destination | Charge | Service | Timeframe |
|---|---|---|---|
| New Zealand | NZ $7 FREE for orders > $99 No rural surcharge | Tracked courier | Overnight (+1 day for rural) |
| Australia | NZ $15 | Tracked air mail | 5-9 working days |
| USA | NZ $25 | Tracked air mail | 5-9 working days |
Delivery timeframes
NEW ZEALAND : 1-2 working days after dispatch (allow extra day for rural deliveries)
INTERNATIONAL : 5-9 working days after dispatch
Orders will be dispatched no later than one working day after payment has been received (weekends are not working days).
We cannot accept responsibility for items incorrectly addressed, as explained in our terms and conditions.
Tracking numbers and signatures
NEW ZEALAND: Â Delivery is by courier, and a tracking number will be emailed to you. By default (and during Covid) no signature with the courier is required upon delivery. If you’d prefer to sign for delivery (Covid permitting) select this option at checkout.
Under no circumstances can we accept responsibility for any items that go missing once they have been collected by our couriers. If the event an item goes missing we are happy to help you open an investigation case with the courier.
INTERNATIONAL: Delivery is by air mail. In order to keep shipping rates low, no tracking number is provided and no signature is required on receipt.
If you would prefer a courier service (faster delivery, tracked service) please contact us for a quote.
Payment and tax for international orders
Where the shipping address is outside New Zealand, Goods and Services Tax (GST) of 15% will be deducted from listed prices at checkout.
Orders will be dispatched from our base in New Zealand and must be cleared by local customs as they enter your country. Depending on your location and the value of your order further taxes, customs duties/fees, or other import costs might be payable. Your local customs service will contact you to arrange payment of these amounts. These costs are the sole responsibility of the purchaser.
Delivery instructions
Please advise any other delivery instructions under “Order notes” during checkout.